Frequently Asked Questions

In this section you will find answers to the most frequently asked questions.

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We offer a wide range of tour and transfer services, including:

  • Krakow Airport Transfers
  • Katowice Airport Transfers
  • Warsaw Airport Transfers
  • Wroclaw Transfers
  • Auschwitz-Birkenau Tours
  • Wieliczka Salt Mine Tours
  • Combined Auschwitz and Salt Mine Tours
  • Zakopane Transfers and Tours
  • Customized Transfers and Tours upon request

Our Krakow Airport Transfer service includes:

  • A private, comfortable vehicle
  • Professional, English-speaking driver
  • Pick you up at the arrivals hall of John Paul II Krakow Airport
  • Drop you off at your destination in the city
  • We also offer return transfers

To book a Tour, simply visit our website and select the tour option that suits your needs. We offer a comprehensive service, including transport to the destination, assistance with finding the entrance, and help with securing a guide for your tour.

The Wieliczka Salt Mine Tour takes approximately 2 hours, including the time spent exploring the mine with a guide. The total duration of the tour, including transport, is around 3-4 hours. The Auschwitz Tour takes about 3 hours. The total duration, including transport, is around 6-7 hours.

The Auschwitz and Salt Mine Tour is a full-day trip. Auschwitz is approximately 70 kilometers from Krakow, and Wieliczka is around 15 kilometers from the city. Our professional driver will pick you up from your hotel and drive you to both sites in a comfortable vehicle. The total duration of this day trip is approximately 9 hours.

Yes, all our drivers speak English and are trained to provide a high level of service to ensure a comfortable and enjoyable experience for our customers.

Yes, we have vehicles available for larger groups. Please contact us with your group size and requirements, and we will help you find the best solution for your needs.

Our tours and transfers are suitable for families with children. We strive to provide a comfortable and enjoyable experience for all our customers, including families with young ones.

We aim to accommodate the needs of all our customers. Please contact us with your specific requirements, and we will do our best to provide a suitable solution.

Yes, we offer return transfers to Krakow, Katowice, Warsaw, and Wroclaw airports. Please pick the return option while booking the service, and we will ensure that your travel plans are taken care of.

Yes, we provide transfer services from Warsaw Chopin Airport and Wroclaw Copernicus Airport to Krakow and from Krakow. We offer transport to airports as well as to places of stay in these cities. The journey between Krakow and Warsaw takes about 3.5 hours. The route to Wroclaw also takes just over 3 hours. Katowice Airport transfer takes about 1.5 hours.

Yes, we offer customized transfers and tours upon request. Please contact us with your requirements, and we will help you create a tailor-made experience that meets your needs.

We accept various payment methods, including cash payments on-site, credit cards, and online payments via our website. We strive to make the payment process as convenient as possible for our customers.

Our drivers monitor flight arrivals and departures in real-time to ensure they are always updated about any changes in your flight schedule. In case of a delay, your driver will adjust the pickup time accordingly. You don’t need to worry about any additional charges or waiting times, as we accommodate such situations without any extra cost.

Yes, it is possible to cancel your booking. In the case of a transfer, the cancellation period is a minimum of 24 hours before the agreed time. If you wish to cancel a tour, you will not be refunded for any tickets we may have purchased, but please contact us to consider other options.

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